FAQs

What does “remanufactured mean?”
It is indistinguishable from new. It looks like new. It is warrantied as new product. It allows for the same finish, fabric and laminate selection that a new manufacturer would offer.

Remanufacturing begins with retaining as much of the former product as possible, particularly its durable and long-lasting steel frame- which is why we only choose the best of Steelcase and Herman Miller products. This saves not only the manufacturing costs associated with new furniture, but also the raw materials, natural resources and energy used to create the steel.

We provide tours of our facilities and demonstrate our state-of-the-art equipment. We also explain the materials and procedures used in the fabrication and remanufacture of the quality office furniture systems we produce. As a result, your purchasing decisions are based on solid and reputable information, without pressure and without compromise.

Do you install the furniture?
Yes our Move Management and Installation services make coordinating a schedule and determining your delivery and installation needs effortless. We can install any of the products we quote you, as well as reconfigure just about any furniture you may already own. We are also able to assist with move management to ensure an easy and effortless transition to a new or renovated space.

What is your lead time?
It depends on the time of year, but generally we strive to deliver our own furniture within a 4 week lead time. New furniture is subject to individual manufacturer’s lead times, as always.

Will the product help with LEED credits?
Yes- Designing and manufacturing commercial office space provides a valuable opportunity to incorporate remanufactured products from Roberts Office Furniture Concepts and LEED practices. There are five areas of management under LEED’s Commercial Interiors criteria. Office furniture contributes to two – Materials and Resources, and Indoor Environmental Quality.

Do you offer design services?
Of course- Available to all of our clients, the expert design team at Roberts works directly with you to determine your needs and select the furnishings and workspace systems that meet your expectations for aesthetics and function, efficiency and sustainability. We can even assist with any other design element, such as; paint, carpet & window treatment selection.

How will my furniture fit my new space?
No worries, our design specialist will help create a functional environment while maximizing your office space. Using innovative space planning software, our office designers work to provide functionality and productivity in any space, while allowing you to visualize the end result.

What do I do with my old furniture?
Our team at Roberts would be happy to advise you on what to do with your old product. Options range from remanufacturing it to merchandise credit or buyback to just removing & disposing of the product.

Is my old furniture worth anything?
Doesn’t hurt to ask us! In addition we offer Product Exchange and Banking programs, we’ll help you stay within budget and create an effective, stylish and affordable office space.

Is there somewhere I can see your products?
Come check out our showroom at 7327 Henry Clay Blvd in Liverpool!
Interested in seeing the process? We provide tours of our facilities and demonstrate our state-of-the-art equipment. We also explain the materials and procedures used in the fabrication and remanufacture of the quality office furniture systems we produce. As a result, your purchasing decisions are based on solid and reputable information, without pressure and without compromise.